We are Heir & Co, this is our website available at heirco.co.za, and these are our legal terms, including our:
We may change any of these terms at any time by updating this web page.
If you have any questions about our legal terms, please contact us.
Shipping & Returns Policy
Delivery time-frame
- Door-to-door delivery is typically completed within three to five (3-5) business days after payment confirmation.
Delivery Responsibility
- While we make every effort to ensure timely deliveries, Heir & Co. is not responsible for delays caused by third-party courier services. Additionally, we are not liable for parcels lost in transit by these services.
Product Images & Packaging
- The images displayed on our platform may not always depict products directly affiliated with Heir & Co. Packaging may incur minor damage during handling by third-party courier services. Please note that refunds will not be issued for packaging damage.
Exchanges
- Exchanges are available at the client’s expense within five (5) days of receiving the item, provided the product remains unused and in its original packaging. All exchanges are subject to approval by Heir & Co. If an item does not meet the exchange criteria, it will be returned to the client at their expense.
Refund Policy
- Refund requests will be considered at the sole discretion of Heir & Co. Refunds will not be issued under the following circumstances:
1. Change of mind – Refunds will not be granted if the client no longer wishes to keep the product.
2. Final Sale or Clearance Items – Items marked as "on sale" or "discounted" are non-refundable.
3. Customer-Induced Damage – Refunds will not be provided if a product has been damaged due to mishandling after purchase.
If a refund request is approved, the client must return the product in an unused condition and in its original packaging within five (5) days of receiving the item. Upon receipt and inspection, Heir & Co. will request the client's banking details and process the refund within seven (7) business days. Processing times may vary depending on banking institutions.
Please Note: If a refund is approved, any applicable service fees incurred by Heir & Co. to complete the transaction will be deducted from the refunded amount.
Brand Affiliation
- Heir & Co. does not claim ownership of or affiliation with any brands or products listed on its platform.
By purchasing from this website, the customer acknowledges and agrees to the above terms and conditions.