We are Heir & Co, this is our website available at heirco.co.za, and these are our legal terms, including our:

  • Terms of use - which you agree to by visiting this website;
  • Terms of sale - which you agree to by checking a check box when you place an order through this website; and
  • Privacy policy - which you agree to by checking a check box when you submit your personal information through this website and apply when you visit this website.

We may change any of these terms at any time by updating this web page.

If you have any questions about our legal terms, please contact us.

Terms of use

  1. Licence. We grant you a limited licence to use this website.
  2. Breach. We may cancel your licence if you breach any of these terms.
  3. Framing. You may not frame this website.
  4. Capacity. You agree to the terms on the basis that you have the capacity to visit this website.
  5. Accurate information. You promise that you will give this website only accurate information.
  6. Ownership. We or our third party licensors own all rights in this website.
  7. Trade marks. All our trade marks are our property and you may not use them without our permission. All other trade marks are their respective owners' property.
  8. Restrictions. You may not change, hire out, reverse engineer, or copy this website without our permission.
  9. Own risk. You use this website at your own risk and we make no warranties about it.
  10. Indemnity. You indemnify us against any liability related to your use of this website.
  11. Direct damages limited. Our maximum liability to you for all claims for direct damages related to this website is R100.
  12. Indirect damages. We will never be responsible for any indirect damages.

Terms of sale

  1. Introduction. These terms cover any transactions where we provide goods to you through this website.
  2. The parties. We are the vendor under these terms. You are the customer under these terms.
  3. Duration. These terms commence when you accept them and continue until terminated.
  4. Orders. You place orders with us on the following basis:
    • you promise that you have the legal capacity to enter into the transaction;
    • we only conclude an agreement when we dispatch our goods to you;
    • we may cancel any order, but we will refund any money you have paid if we do;
    • we conclude an agreement where you are domiciled; and
    • each order is a separate agreement, but you breach all of them if you breach one.
  5. Goods. We sell the goods to you on the following basis:
    • you will bear the cost and we will choose the way of packaging and delivering the goods unless agreed otherwise;
    • we will do our best to dispatch the goods as soon as possible after you have placed an order, but we are not liable and you may not cancel an order if we do not do so timeously;
    • risks related to the goods pass to you on delivery;
    • ownership in the goods passes to you on payment of the fees in full; and
    • you have the same rights against us as we have against our suppliers in terms of any warranty attached to the goods or imposed by law.
  6. Your data. You own all your data. When you enter your data into the system, you give us a licence to use it to provide the goods. We are not responsible for any of your data stored on our system.
  7. Intellectual property. We may own intellectual property rights in our goods and you may not use those rights without our permission. We may prosecute you for any violations of our proprietary rights.
  8. Disclaimer. We disclaim all warranties to the extent allowed by applicable law. We are not liable for any defect that you cause.
  9. Fees and payment. You will pay us the fees on the due date. You may not withhold payment of any amount due to us for any reason.
  10. Direct damages limited. We are only liable to you for any direct damages that the goods may cause up to the total amount of fees that you have paid us for them.
  11. Indirect damages excluded. We are not liable for any other losses that they may cause you.
  12. Breach. Please don't breach your obligations under this agreement. If you do, we have certain rights against you in terms of the law.
  13. Termination. We may need to terminate this agreement immediately under certain unlikely circumstances, including if we discontinue the goods, believe providing the goods could burden or pose a risk to us, have to terminate to comply with a law, or providing the goods has become impractical. If we need to, we will give you as much notice as possible in writing.
  14. Resolving disputes. We want to avoid disputes about this agreement and resolve them as quickly as possible. But if there is one, either party may inform the other of it in writing. The parties must first try to negotiate to end the dispute, then enter into mediation if negotiation fails, and finally go to arbitration if mediation fails.
  15. Notices and domicile. We want to communicate with you effectively about this agreement. For this reason, the parties will send all notices to each others' email addresses and choose their respective street addresses as their service addresses for all legal documents, but they may change either address on 14 calendar days written notice to the other.
  16. Force majeure. Things may happen that prevent you or us from complying with each of our obligations under this agreement. Neither party is responsible for breach of this agreement caused by circumstances beyond its control, but the other party may cancel the agreement on written notice to the other if the circumstances persist for more than 60 calendar days.
  17. Entire agreement. The agreement is the entire agreement between the parties on the subject.
  18. Changes. If we change this agreement by updating this web page, any changes will only apply to future orders.
  19. Governing law. South African law governs this agreement.
  20. Jurisdiction. You consent to the jurisdiction of the Magistrate's Court.

Additional Terms of Use

Shipping & Returns Policy

Delivery time-frame
- Door-to-door delivery is typically completed within three to five (3-5) business days after payment confirmation.

Delivery Responsibility
- While we make every effort to ensure timely deliveries, Heir & Co. is not responsible for delays caused by third-party courier services. Additionally, we are not liable for parcels lost in transit by these services.

Product Images & Packaging
- The images displayed on our platform may not always depict products directly affiliated with Heir & Co. Packaging may incur minor damage during handling by third-party courier services. Please note that refunds will not be issued for packaging damage.

Exchanges
- Exchanges are available at the client’s expense within five (5) days of receiving the item, provided the product remains unused and in its original packaging. All exchanges are subject to approval by Heir & Co. If an item does not meet the exchange criteria, it will be returned to the client at their expense.

Refund Policy
- Refund requests will be considered at the sole discretion of Heir & Co. Refunds will not be issued under the following circumstances:

1. Change of mind – Refunds will not be granted if the client no longer wishes to keep the product.
2. Final Sale or Clearance Items – Items marked as "on sale" or "discounted" are non-refundable.
3. Customer-Induced Damage – Refunds will not be provided if a product has been damaged due to mishandling after purchase.

If a refund request is approved, the client must return the product in an unused condition and in its original packaging within five (5) days of receiving the item. Upon receipt and inspection, Heir & Co. will request the client's banking details and process the refund within seven (7) business days. Processing times may vary depending on banking institutions.

Please Note: If a refund is approved, any applicable service fees incurred by Heir & Co. to complete the transaction will be deducted from the refunded amount.

Brand Affiliation

- Heir & Co. does not claim ownership of or affiliation with any brands or products listed on its platform.

By purchasing from this website, the customer acknowledges and agrees to the above terms and conditions.


Shipping & Returns Policy

Delivery Timeframe
Door-to-door delivery is typically completed within three to five (3-5) business days after payment confirmation.

Delivery Responsibility
While we make every effort to ensure timely deliveries, Hevin & Co. is not responsible for delays caused by third-party courier services. Additionally, we are not liable for parcels lost in transit by these services.

Product Images & Packaging
The images displayed on our platform may not always depict products directly affiliated with Hevin & Co. Packaging may incur minor damage during handling by third-party courier services. Please note that refunds will not be issued for packaging damage.

Exchanges
Exchanges are available at the client’s expense within five (5) days of receiving the item, provided the product remains unused and in its original packaging. All exchanges are subject to approval by Hevin & Co. If an item does not meet the exchange criteria, it will be returned to the client at their expense.

Refund Policy
Refund requests will be considered at the sole discretion of Hevin & Co. Refunds will not be issued under the following circumstances:
Change of mind – Refunds will not be granted if the client no longer wishes to keep the product.
Final Sale or Clearance Items – Items marked as "on sale" or "discounted" are non-refundable.
Customer-Induced Damage – Refunds will not be provided if a product has been damaged due to mishandling after purchase.

If a refund request is approved, the client must return the product in an unused condition and in its original packaging within five (5) days of receiving the item. Upon receipt and inspection, Hevin & Co. will request the client's banking details and process the refund within seven (7) business days. Processing times may vary depending on banking institutions.

Please Note: If a refund is approved, any applicable service fees incurred by Hevin & Co. to complete the transaction will be deducted from the refunded amount.

Brand Affiliation
Hevin & Co. does not claim ownership of or affiliation with any brands or products listed on its platform.

By purchasing from this website, the customer acknowledges and agrees to the above terms and conditions.